Frequently Asked Questions (FAQs)

To be eligible, your household needs to meet all three (3) of the following criteria: One or more individuals within the household has qualified for unemployment benefits or experienced a reduction in household income, incurred significant costs, or experienced other financial hardship due, directly or indirectly, to the COVID-19 outbreak; 2) One or more individuals within the household can demonstrate a risk of experiencing homelessness or housing instability; and 3) The household has a household income at or below 80% of area median income.

The program must make payments directly to the landlord or utility company. An exception can be made if the provider refuses to accept payment from the program.

Yes; however, ERA payments may not duplicate any other source of assistance provided to an eligible household. If an eligible household receives a monthly federal subsidy (e.g., a Housing Choice Voucher, Public Housing, or Project-Based Rental Assistance) and the tenant rent is adjusted according to changes in income, the renter household may receive ERA assistance only for the tenant-owed portion of rent or utilities that is not subsidized.

Presently, the plan is to accept applications through December 1, 2021, subject to the availability of funds.

Eligible households may receive up to 12 months of assistance in rental arrears dating no earlier than March 2020, plus an additional 3 months if the program determines the extra months are needed to ensure housing stability and funds are available. Assistance will first be provided to reduce an eligible household’s rental arrears before the household may receive assistance for future rent payments.

No. There is no cap on the amount of assistance; however, the maximum amount of rental assistance that the program can pay for each eligible month is equal to the tenant’s amount of rent for that month, not including late fees and other costs. Eligible households may receive up to 12 months of assistance in rental arrears.

Please remember that from the time of application to approval will vary case by case. There is a verification process that must be followed. However, once an application has been approved and the applicant has been notified of approval, payment should be received within 60 days.

Yes. One applicant can apply for rental assistance AND utility assistance on the same application provided they supply all of the required documentation for rent and utilities arrears.

Yes, rent for formerly occupied rentals is eligible for assistance. However, you will still have to provide documents (i.e., a signed lease or rental agreement, statement of rent owed, etc.) to verify that rent was owed over the specified time period.

Yes, however, assistance payments would only be available as of monies owed beginning in March 2020. The tenant will still be liable for any rent owed prior to March 2020.

A landlord can assist the tenant in completion of and submitting the application, however, the tenant will still have to supply all personal documents required for verification of eligibility.

No. This is not a loan. Payments made on the tenant’s behalf do not have to be repaid either by the tenant or the landlord.

No. Individuals do not need to have a lawful immigration status to qualify for the program.